Nine Reasons Why I’ll Never Sell On eBay Again
I’ve had the displeasure of selling items on eBay. The entire experience has been a disappointment. My list of reasons as to why I will never sell on eBay again can go on for a while, but I’ve limited it to nine major factors that have put a sour taste in my mouth. If you’re considering selling on eBay, read on before you make your final decision.
1. Fake Accounts.
I’ve experienced multiple “buyers” that have contacted me or placed orders through fake accounts. These “customers” place an order, then ask for the seller to contact them via text to discuss the item. One example of a message I received stated (exact words; not my typos) “Thank you so much for posting this on ebay. This what am really looking for to by for my friend as birthday gift.kindly text me ***-***-**** because I need to talk to you before making the payment now..Shipping to California USA.God Bless U” (I left the actual phone number out here.) Communication is supposed to take place within eBay, so why would I contact a customer from my personal number only via text? When I looked into the buyer, they did not have any feedback from previous transactions. They listed their location as United States, but clicking on their complete profile revealed they were in a completely different country. Another “buyer” placed an order, then contacted me asking how much shipping to Africa would be. My items were clearly listed to be shipped to the United States only. He told me my listing did not state I did not ship internationally. When I looked into his profile, his account stated his location was in the United States, but his actual address was in Africa. This caused my item to be tied up as I had to report the buyer and wait for a resolution. Some of these lovely “buyers” even made it a point to offer more than my asking price or drive up bids.
2. Late Payments.
According to eBay, buyers have two days to pay for the items they purchase. After this time, the seller can report the buyer for nonpayment. This happened multiple times. Once, I reported a buyer after a payment was not made, the buyer was still able to make a payment, then eBay automatically closed the case I opened against the buyer.
3. Limited Listings.
I was only able to list 10 items. I was told I could list 10 items per month. This was not the case. After selling items and trying to list new items, I received a message stating I exceeded the listing amount and I would need to open a business account to list more items.
4. Listings Removed.
Thanks to eBay allowing fake accounts to exist, I had multiple listings removed automatically after receiving an email from eBay stating my listing was removed due to a suspicious buyer account. So, it made more sense to remove my listing instead of just cancelling the fake account before they could affect legit sellers? These messages stated “We had to cancel bids for the buyer, (buyer’s name inserted), because they aren’t registered on eBay. The subject of the email is “Suspicious Buyer.”
5. Offers Retracted.
Here, the seller receives an email stating “A previously entered offer on the following eBay item has been retracted. You can view the retraction and the reason provided by selecting the (history) link from the individual item page.” What happened to being responsible for making the payment after you place an offer??
6. False Claims.
The buyer that I mentioned earlier, that did not submit a payment until they were reported for nonpayment, turned around and stated my item was not as pictured. This claim was made within five minutes of them finally submitting a late payment. I hadn’t even shipped the item yet. How was this possible?
7. “No Returns” Not Honored.
The same buyer discussed in #7 turned around and requested a return for the same item he just paid for and was dishonest about. And yes, this turned into another case being submitted to eBay to be resolved. My listings stated returns were not accepted, but he was able to request a return for an item he just paid for minutes before.
8. Helpless Customer Service.
Contacting customer service was a disappointment. I had to call twice in one day because the original customer service representative was not honest about resolving an account issue. The second representative stated “I don’t know why he said the problem has been resolved. I’m seeing right here that he did not resolve the issue.” With the last claim I submitted regarding the buyer requesting a refund for an item they just paid for, the representative clearly did not read my claim. The response I received was not relevant to the claim that was submitted.
9. Funds Placed On Hold.
The final straw… eBay began holding my funds until my orders were shipped. Recently, my PayPal account was limited. I have funds in my PayPal account that I cannot access until the documents that were requested are reviewed. I’ve been asked for my photo ID, proof of fulfillment, a purchase receipt from my supplier that cannot be more than six months old, and information on my activity.
This has been a very frustrating journey that I wish I never began. It amazes me how much stress the seller goes through while the buyers are free to set up fake accounts and create bogus purchases. This has been another painful lesson learned.